SHORTLY AFTER POSTING THE FOLLOWING REVIEW A NEC REPRESENTATIVE CONTACTED ME TO INFORM ME THAT THEY HAD CHANGED THEIR MIND AND THEY THEN FIXED AND RETURNED MY COMPUTER. IT'S WORKING GREAT.A warning to anyone who is purchasing a NEC product. NEC has taken possession of my handheld computer and then blamed it on me.
In November of 2001 I eagerly opened my re-manufactured NEC MobilePro 790 which I purchased at a very reasonable price over the internet.
I enjoyed using it. It served as an easily used companion to my main computer. I could easily carry it to me to meetings and write notes. It much easier than a laptop because of it's light weight but more useful than the smaller handhelds because it has a decent sized adequate keyboard.
But there was a problem. I would go to turn it on after being putting it away for a day or two and it would fail to respond.
I called NEC multiple times and they taught me how to reboot it but soon this did not work and then they taught me how to remove the battery and again reboot it. One problem. I would loose all the stored information.
I again called and was advised to be sure to back up and this I faithfully did. Fortunately the computer information was easy to back up with the use of Microsoft ActiveSync.
This worked fine most of the time but was unreliable so I then purchased a CompactFlash for storage.
By being sure I saved my work to the compact flash card and by using Microsoft ActiveSync I no longer lost critical information but I was unable to dependably take advantage of the Mobilepro's other features such as the address book and calender.
I called again and was advised that since my computer was under warranty to send it in for repair.
This I did. I soon received a phone call from Joan Forster stating the cost of repair would not be under warranty and was approximately what I originally paid for it. She explained that the problem was water damage. When I tried to explain that the problem started from the date of purchase this NEC representative was extremely rude and objected to listen. When I asked to be transferred to her supervisor she said that she was the senior supervisor and refused to connect me to anyone else. I Later contacted Michael Rains but he simply referred the matter back to Joan Forster who again refused to consider the possibility that the handheld was defective from date of purchase. When I delayed agreeing to the repair price and then I did not accept the defective product back she wrote me a letter stating that it was now their property.
NEC still has my handheld.
Just a warning. It may be a very useful tool but if it is defective they will blame it on you and not cover it under warranty.
